Introducing Ict-services in a University Environment 89 Introducing Ict- Services in a University Environment Executive Summary

Framework This is an account of the development of ICT-services (Information and Communication Technologies) at an institution of higher learning. The term " service " will be understood in three different meanings as: 1) facility supplying some public demand, This case discusses the development and management of ICT-services at a Danish university. A special characteristic of the case is that the development has taken place on the basis of participatory design and voluntary adoption. On the one hand, this approach furthers the adoption of ICT-services. On the other hand, it may hamper the development of a uniform and universally accepted set of services. Some concrete examples of ICT-services are discussed from the point of view of factors favorable to the adoption of technological innovations. These include services for administration, communication, education, and integration. One lesson learned is that developing services for education is a cultural challenge as much as it is a technological one, and that the rate of adoption tends to be slower.